Our freezer has been over flowing for a while now and have been meaning to ring the supplier as our Olympic Group fridge is still under warranty. I rang a few days ago to arrange a visit by one of the engineers. Although I am not able to speak Arabic, I was pleasantly surprised by how polite the staff at Olympic Group was and I very easy managed to get my point across and arrange a visit for Monday 15th February between 3 and 7pm.
So what do you think happened? I waited and waited and waited and rang for updates and rang again and waited some more and rang and waited some more and every time the answer was; yeah you guessed it; ‘we will be there soon’.
It’s 11:30pm and I have been waiting here since 3pm and as yet, still no sign of the engineer.
As they say in Egypt. ‘This is Egypt’